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Customer Service Aptitude Test
Gauging Customer Service Aptitude
Customer Service Aptitude Test
About the Customer Service Aptitude Test:
The Customer Service Aptitude Test is a scientifically validated psychometric test designed to evaluate the fitness of an individual for jobs requiring customer service aptitude and skills. The test assesses the individual for 8 traits that are crucial for success in customer service jobs. Upon completion of the test, you are provided with a comprehensive report of the candidate’s performance on each trait, an overall summary report and a hiring recommendation.
Brief Description of the Customer Service Aptitude Test:
The personality traits that are measured and analyzed through the Customer Service Aptitude Test are:
Sociability
Self-confidence
Tact and Diplomacy
Cooperativeness
Goal Orientation
Patience
Interpersonal Skills
Grievance Handling Skills
The Customer Service Aptitude Test has a proven track record of helping companies and hiring managers identify candidates with a strong potential to become friendly and caring customer service professionals. The Customer Service Aptitude Test has been widely acknowledged as a reliable tool for effective hiring and cost saving.
Test Standardization Metrics:
The study and analysis of the Customer Service Aptitude Test shows that it is a reliable and valid test.
Cronbach's Alpha* : 0.99
Content Validity* : Customer Service Aptitude Test has been assessed by our Subject Matter Experts, who have approved all the items in the test.
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to go to the Test Standardization Details.
Customer Service Aptitude Test has been proved to be a helpful tool for users as well as companies and hiring managers.
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to buy this test in $9.99 only.